Returns & Exchanges

Return Policy Overview
We want you to be completely satisfied with your purchase. Our return policy allows you to return eligible items within 30 days of delivery for a full refund or exchange. Please review the following guidelines carefully.

Eligibility Requirements
To be eligible for a return:

  • Items must be in original, unused condition
  • All original tags and packaging must be intact
  • Proof of purchase is required
  • Returns must be initiated within 30 days of delivery

Non-Returnable Items
The following items cannot be returned:

  • Custom or made-to-order products
  • Final sale items (clearly marked)
  • Opened bedding or bath items
  • Damaged items not reported within 48 hours

Return Process
Step 1: Initiate Return

  • Log into your account
  • Navigate to “Order History”
  • Select “Return Item” next to eligible products
  • Complete the return request form

Step 2: Packaging

  • Repackage items in original packaging
  • Include all original documentation
  • Securely seal the package

Step 3: Shipping

  • Use the provided return shipping label
  • Drop off at designated carrier locations
  • Retain your tracking number

Exchange Process
For exchanges:

  • Follow the standard return process
  • Note “Exchange” as the reason
  • Place a new order for the desired item
  • We’ll expedite processing once return is received

Refund Information

  • Refunds are processed within 5-7 business days after return receipt
  • Original shipping fees are non-refundable
  • Refunds are issued to the original payment method
  • Allow additional time for bank processing

Damaged or Defective Items
If you receive damaged or defective items:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage/defect
  • We’ll arrange for replacement or refund
  • Return shipping costs are covered by us

Return Shipping Costs

  • Standard returns: customer responsible for shipping
  • Damaged/defective items: we cover shipping
  • Free return shipping on orders over $200

International Returns
Additional considerations apply:

  • Customs duties are non-refundable
  • Return shipping costs are customer’s responsibility
  • Processing may take additional time

Store Credit Option

  • Optional store credit available
  • 5% bonus credit on refund amount
  • No expiration date on store credit

Return Status Tracking
Check your return status:

  • Log into your account
  • Visit “Return Status” page
  • Real-time updates provided
  • Email notifications sent

Holiday Return Policy
Extended returns during holiday season:

  • Purchases made November 1-December 24
  • Eligible for returns until January 31
  • Standard return conditions apply

Special Circumstances
Wrong Item Received

  • Contact us immediately
  • We’ll provide prepaid return label
  • Expedited shipping for correct item

Missing Items

  • Report within 7 days of delivery
  • We’ll investigate with carrier
  • Replacement or refund provided

Quality Concerns

  • Document issues with photos
  • Our quality team will review
  • Appropriate resolution provided

Tips for Successful Returns

  • Inspect items immediately upon arrival
  • Save original packaging until sure about keeping
  • Use secure packaging for returns
  • Include all original documentation

Environmental Commitment

  • Sustainable return process
  • Eco-friendly packaging materials
  • Carbon-neutral return shipping
  • Items donated when possible

Need Help?
Contact our customer service team for assistance with returns or exchanges. We’re here to help ensure your satisfaction with our products and services.

Last updated: September 2023